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	<title>Superchooha &#187; customer feedback</title>
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	<link>http://www.superchooha.com</link>
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		<title>Times Now goofs up!</title>
		<link>http://www.superchooha.com/times-now-goofs-up</link>
		<comments>http://www.superchooha.com/times-now-goofs-up#comments</comments>
		<pubDate>Sun, 23 May 2010 13:45:32 +0000</pubDate>
		<dc:creator>Ankita</dc:creator>
				<category><![CDATA[Case studies]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[fan page]]></category>
		<category><![CDATA[malicious social media]]></category>
		<category><![CDATA[Social media india]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.superchooha.com/?p=838</guid>
		<description><![CDATA[Adding to my pictorial blogposts series - To my delight I saw Times Now flashing its twitter handle and facebook url in their tickers while their show on Kasab was on. Where brands are so apprehensive[ about being present on social platforms] and close minded that they want negative  comments about the brand to be [...]]]></description>
			<content:encoded><![CDATA[<p>Adding to my<em><a href="http://www.superchooha.com/youtube-is-a-craze" target="_blank"> pictorial blogposts</a></em> series -</p>
<p>To my delight I saw Times Now flashing its twitter handle and facebook url in their tickers while their show on Kasab was on.</p>
<p style="text-align: center;"><a href="http://www.superchooha.com/wp-content/uploads/2010/05/timesnow2.jpg"><img class="aligncenter size-medium wp-image-841" title="timesnow2" src="http://www.superchooha.com/wp-content/uploads/2010/05/timesnow2-300x225.jpg" alt="" width="350" height="275" /></a></p>
<p>Where brands are so apprehensive[ about being present on social platforms] and close minded that they want negative  comments about the brand to be deleted, there Times Now is inviting comments and opinion of the junta on such a controversial topic.</p>
<p style="text-align: center;"><a href="http://www.superchooha.com/wp-content/uploads/2010/05/timesnow11.jpg"><img class="aligncenter size-medium wp-image-840" title="Times Now ticker" src="http://www.superchooha.com/wp-content/uploads/2010/05/timesnow11-300x225.jpg" alt="" width="350" height="275" /></a></p>
<p>Pretty impressive!</p>
<p>However, the facebook url that they mentioned doesn’t exist. Was it a silly mistake? At such a level?</p>
<p style="text-align: center;"><a href="http://www.superchooha.com/wp-content/uploads/2010/05/timesnow3.jpg"><img class="aligncenter size-medium wp-image-849" title="timesnow" src="http://www.superchooha.com/wp-content/uploads/2010/05/timesnow3-300x165.jpg" alt="" width="400" height="210" /></a></p>
<p style="text-align: center;">
<p>If you are doing it, at least do it right dear :)</p>
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		<item>
		<title>Customer support using online communities</title>
		<link>http://www.superchooha.com/customer-support-using-online-communities</link>
		<comments>http://www.superchooha.com/customer-support-using-online-communities#comments</comments>
		<pubDate>Mon, 01 Feb 2010 13:44:55 +0000</pubDate>
		<dc:creator>Aditya</dc:creator>
				<category><![CDATA[Downloads]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[ideation platform]]></category>

		<guid isPermaLink="false">http://www.superchooha.com/?p=711</guid>
		<description><![CDATA[Customer support using online communities View more presentations from Superchooha. document.getElementById("post-711-blankimage").onload();]]></description>
			<content:encoded><![CDATA[<div style="width:425px;text-align:left" id="__ss_3045602"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" href="http://www.slideshare.net/superchooha/customer-support-in-the-20-era" title="Customer support using online communities">Customer support using online communities</a><object style="margin:0px" width="425" height="355"><param name="movie" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=customersupportinthe20era-100201070009-phpapp02&#038;stripped_title=customer-support-in-the-20-era" /><param name="allowFullScreen" value="true"/><param name="allowScriptAccess" value="always"/><embed wmode="transparent" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=customersupportinthe20era-100201070009-phpapp02&#038;stripped_title=customer-support-in-the-20-era" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="355"></embed></object>
<div style="font-size:11px;font-family:tahoma,arial;height:26px;padding-top:2px;">View more <a style="text-decoration:underline;" href="http://www.slideshare.net/">presentations</a> from <a style="text-decoration:underline;" href="http://www.slideshare.net/superchooha">Superchooha</a>.</div>
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